Lay Away Runner
Burlington Stores - Durham, NC
The Lay Away Runner is responsible for storing and releasing layaway merchandise and overall organization of the layaway desk and storage areas.
FOCUS OF POSITION:
Positively demonstrate the Company's Core Values by developing trust and respect among peers and management, working in teams and partnering with others through collaborative work ethics, and driving business results by placing a high priority on detail and accuracy to ssuccessfully complete all taks
Deliver excellent customer service and demonstrate a high degree of professionalism. RESPONSIBILITIES:
Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service.
Maintain Layaway Desk ensuring it is free of clutter by taking new layaway merchandise to the layaway room for storage.
Place all layaways in their proper location and keep layaway room organized.
Assist cashier with bagging layaway merchandise for storage, when time permits.
Inform management when overflow space is needed and maintain overflow area as a part of the layaway room.
Contact customer when specified period of time has passed without payment to determine if customer still wants merchandise.
Retrieve layaways for customer pick-up (Call Ahead for Pick-Up Program and individual customer pick-up).
Release merchandise to customer upon receipt of final payment.
Return merchandise to selling floor if layaway is cancelled.
Assist with other functions within the store as requested by your supervisor or Store Manager.
SKILLS & COMPETENCIES:
Ability to provide outstanding customer service.
Ability to process information/merchandise through register system.
Ability to adjust pirorities and manage time wisely in a fast-paced environment.
Ability to function effectively in a team environment.
Ability to communicate in a clear, concise, understandable manner and listen attentively to others.
Ability to reach, count, and write to accurately complete all documentation.
Ability to operate all equipment necessary to perform the job.
Ability to stand for extended periods, and to move and handle merchandise, which entails lifting, and perform all functions as set forth above.
Previous retail customer service experience within a Bix Box or Specialty environment preferred.
Availability to meet minimum scheduling requirements including weeknights and weekend hours.
Strong interpersonal, communication, organization and follow-through skills.
Direct Supervisor Job Requirements - Internal Use Only -
Our ideal candidates will be self motivated, team players, who have the desire to succeed. We care about our employees, have a supportive environment that values trust and respect, offer a competitve wage plus an associate discount.
Burlington Coat Factory is an equal opportunity employer committed to workplace diversity.
Come join our team. You're going to like it here!
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