Good interpersonal relationships depend on trust—the characteristic that moves people to respect you, include you, and support you. Communicating in ways that build others' trust in you is essential to your success in any organization.
Interpersonal trust is especially important when you work with others. Here are three steps to building trust at work.
Use good judgment
Be consistent in your communication and behavior
Action: Add two sentences that might describe how Cranky Cindy’s coworkers and supervisors might feel about her.Some days, Cindy is happy, friendly, and helpful and her communication is positive. When things don’t go her way, she turns into Cranky Cindy who twists the truth to make herself look good. She complicates situations so she won’t have to admit mistakes or look bad. Those who work with her can’t figure Cindy out.