Interpersonal communication refers to the way we relate to each other. It is how we reassure and offer support, get our points across, and reduce conflict.
Your employer hires you, not only for what you know technically, but also for how you behave in the workplace. As you continue reading, think about words and attitudes you bring to the workplace that can be helpful or damaging to your career.
Listening is an important interpersonal communication skill. Listening shows respect for the person talking. You should face the person, look them in the eye, and block your own desire to talk. People will know when you can't wait for them to finish so you can say something.
Studies by the American Medical Association show that some medical malpractice lawsuits could have been avoided if patients felt they were listened to and their questions were answered.
Body language plays a big role in communication. It reinforces what you say, but it delivers a confused message if it doesn't match your words. Your facial expressions, posture, voice, gestures, and even the way you stand or sit, agree or disagree with your words. Body language, also called non-verbal communication, can show confidence, fear, positivity, negativity, and other emotions. It reveals your true attitude, for better or worse.
Good manners help other interpersonal skills come naturally. With large and small business becoming more global every day, "manners" is an old term that's more important than ever. Have you ever thought that people with bad manners are somewhat unintelligent? This same judgment is passed on you when you use poor manners.
Being in tune with other's emotions is an essential interpersonal skill. When you are concentrating on your own projects, it is easy to expect others to share their importance. Getting outside of yourself and seeing the bigger picture for your company is essential to building relationships.
Action: Explain why the following statement is fact: More people lose their jobs because of poor interpersonal communication skills than poor technical skills.