Good interpersonal relationships depend on trust—the characteristic that moves people to respect you, include you, and support you. Communicating in ways that build others' trust in you is essential to your success in any organization.
Interpersonal trust is especially important when you work with others. Here are three steps to building trust at work.
Use good judgment
Be consistent in your communication and behavior
Action: Add two sentences that might describe how Cranky Cindy’s coworkers and supervisors might feel about her.Some days, Cindy is happy, friendly, and helpful and her communication is positive. When things don’t go her way, she turns into Cranky Cindy who twists the truth to make herself look good. She complicates situations so she won’t have to admit mistakes or look bad. Those who work with her can’t figure Cindy out.
Interpersonal communication refers to the way we relate to each other. It is how we reassure and offer support, get our points across, and reduce conflict.
Your employer hires you, not only for what you know technically, but also for how you behave in the workplace. As you continue reading, think about words and attitudes you bring to the workplace that can be helpful or damaging to your career.
Listening is an important interpersonal communication skill. Listening shows respect for the person talking. You should face the person, look them in the eye, and block your own desire to talk. People will know when you can't wait for them to finish so you can say something.
Studies by the American Medical Association show that some medical malpractice lawsuits could have been avoided if patients felt they were listened to and their questions were answered.
Body language plays a big role in communication. It reinforces what you say, but it delivers a confused message if it doesn't match your words. Your facial expressions, posture, voice, gestures, and even the way you stand or sit, agree or disagree with your words. Body language, also called non-verbal communication, can show confidence, fear, positivity, negativity, and other emotions. It reveals your true attitude, for better or worse.
Good manners help other interpersonal skills come naturally. With large and small business becoming more global every day, "manners" is an old term that's more important than ever. Have you ever thought that people with bad manners are somewhat unintelligent? This same judgment is passed on you when you use poor manners.
Being in tune with other's emotions is an essential interpersonal skill. When you are concentrating on your own projects, it is easy to expect others to share their importance. Getting outside of yourself and seeing the bigger picture for your company is essential to building relationships.
Action: Explain why the following statement is fact: More people lose their jobs because of poor interpersonal communication skills than poor technical skills.
Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer's needs, exceeding their expectations, and making every shopping visit a pleasant and satisfying experience. This requires following correct bagging procedures, providing carryout and parcel pickup service, loading merchandise into customer vehicles, and returning shopping carts into the store.
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We currently have opportunities for Part-time Chocolatiers .
Responsibilities: As a Chocolatier you will become a “brand ambassador” for Godiva and you will be responsible for the following:
Qualifications: · Previous experience in a retail environment preferred but not necessary
Click Here to Apply
Essential duties may include, but are not limited to the following:
Extend a warm and friendly greeting to all guests.
Explain menu and answer product questions for all guests.
Enter guests orders accurately into the POS system.
Accepts payments from guest and makes change correctly.
Operates the cash register and is responsible for cash receipts.
Presents orders to guest, properly packaged and with all necessary accompaniment and utensils.
Thanks all guest for their business.
Generates additional sales by suggesting additional menu items to the guest.
Responsible for verifying register at the beginning of the shift.
Stocking adequate supplies of paper goods, condiment, beverages, etc. for serving the guest.
Prepping drinks and assisting in prepping items such as sauces, salads, produce, etc.
Responsible for cleaning all guest areas.
Informs management when any front-of-house equipment needs service or inventory is needed.
Removes trash from waste receptacles.
Responsible for answering telephone and taking orders over the telephone. Non-Essential Job Functions:
Maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include the following:
Walking, standing or sitting for extended periods of time
Lifting a minimum of 50 lbs. overhead
Maintain effective audio-visual discrimination and perception needed for:
Communicating with others
Reading and writing Position Requirements:
Work 9-28 hours per week
In-store training program completed
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Field trip to the Durham Bulls work-based learning and hiring event on Friday, December 16 from 10:00-11:30
Details of the field trip:
Field trip for up to 40 interested Durham Future PLC students on Friday, December 16 from 10:00-11:30 at Durham Bulls Athletic Park for work site tour, introduction to the jobs and the hiring process, and career-skills building opportunities hosted by the program managers. The Bulls will offer a work site tour, detailed information about their part-time seasonal jobs (they describe these positions as a very flexible, sporadic employment around home games--a great job for students).
Details of the jobs:
All are part-time, seasonal work. About half are filled each season with returning employees, so students who earn a job could be lining up summer employment for futures summers too. Their HR director is willing to be as flexible as possible with our students around criminal background (finding jobs in appropriate departments even where crimes may make them ineligible in a given department). However, violent crimes are a non-starter for them. All employees will have to pass a drug test and provide I-9 right-to-work documentation. All employees will need references, so we can begin working with students on how to develop professional/academic references now. Wages begin at $8.50/hr. Hours vary around the season schedule, so can included multiple shifts a week or stretches during away games of 10 days with no work. The training begins in March and the season concludes at the end of August. There will be positions in ticketing, concessions, and grounds. These are entry-level jobs, but the team at the Durham Bulls see these as a great way to build skills, résumés and references for future career work.
Students MUST be at PLC at 9:00 a.m. Friday, December 16th. The bus will depart PLC no later than 9:30 a.m. We will return to PLC at 12 noon.